HELP

HAVING TROUBLE REGISTERING?

Please make sure you are logged out of all email accounts and services such as Gmail, Yahoo, Hotmail, and AOL. Then, proceed with the registration as you normally would. We also recommend clearing your Internet history. If the problem persists, please try a different browser. For example, if you are using Internet Explorer, try registering in Firefox or Chrome. Please note that if you received a confirmation email, you will not be able to log in until you click the link included in that email.

HAVING TROUBLE LOGGING IN?

You can reset your password by going to the SIGN IN page and clicking the “Forgot your password?” link. This will take you to a page where you can enter your email address and request a password reset email. Once you have filled out this brief form, please check your email for a password reset message and click the included link. If you received a confirmation email upon registration, please make sure to click the included confirmation link. You will not be able to sign in or request a new password until this link has been clicked. We also recommend clearing your Internet history and updating your browser should any issue persist.

HAVING TROUBLE UPLOADING AN AVATAR?

Please Note: To use an image as your avatar, it must be saved as a JPEG, GIF, or PNG file and be less than 2 MB in size. If the image you wish to upload does not meet these criteria, please modify the file before uploading. We also recommend clearing your Internet history and updating your Internet browser. If the problem persists, please try a different browser. For example, if you are using Internet Explorer, try uploading your avatar in Firefox or Chrome.

HOW CAN I CHANGE MY EMAIL ADDRESS?

While you cannot change the email address associated with your account, there are other options! One option is to start a new account with your changed email address and begin interacting with the site using this new account. You may retain the old account or we can close it for you. A second option is to keep your account and continue using the old email address to sign in. You can then select different mailing options in the Email Preferences section of your account to stop receiving emails at your old address. You can access these settings by going to your profile, clicking the “My Account” link, and then selecting the “Email Preferences” option.

HAVING TROUBLE UPLOADING A PHOTO OR VIDEO?

We recommend clearing your Internet history and updating your Internet browser. If the problem persists, please try a different browser. For example, if you are using Internet Explorer, try uploading your image(s) and/or video(s) in Firefox or Chrome.

WANT TO UNSUBSCRIBE FROM OUR EMAILS?

To unsubscribe, please modify your Email Preferences. You can access these settings by going to your profile and clicking the “My Account” link, followed by the “Email Preferences” option. This will allow you to choose which emails you would like to unsubscribe from.

NEED MORE HELP?

We’re here for you! You are always welcome to send an email to our Support Team at SUPPORT@MICHELLEPHAN.COM. When writing to us, please note your specific issue, being as detailed as possible, and including any error messages you may have received.

Please also mention whether you are on a PC or Mac, as well as which Internet browser you are using (i.e. Internet Explorer, Firefox, Chrome, or Safari).

Thank you!

 
 

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